Returns & Exchanges

At NEC EU, we strive to ensure your complete satisfaction with every purchase by offering a straightforward 30-day return policy. If you are not entirely happy with your item, we provide a seamless process for returns and exchanges to guarantee a risk-free shopping experience.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.

3

Ship the Item

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location across the EU.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing