Frequently Asked Questions
Everything you need to know about shopping with NEC EU.
What are your shipping rates and delivery times?
We offer standard and express shipping across the EU. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Rates are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time via our carrier's website.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging, unused, and in the same condition that you received them. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
NEC EU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized European payment methods such as Klarna and iDEAL.
Do you offer a warranty on electronic products?
Yes, all electronic goods purchased through NEC EU come with a minimum 2-year manufacturer's warranty as per EU consumer protection regulations, covering any manufacturing defects or hardware failures.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team. After this window, the order may already be in the fulfillment process.